NHN Cloud Online Contact is a solution that can increase the value of customer service and the efficiency of consultation operations by integrating and managing customer experiences at various points of contact through a single platform.
The mobile app has been provided to enable ticket processing function through mobile devices, which was previously provided only through PC.
• Easily check inquiries : View and process incoming customer inquiries in real time
• Check announcements in real time : Check for announcements shared within the organization in real time to handle customer inquiries
• Handle various inquiries(in mobile) : Integrated management of 1:1 inquiry, mail, SNS, and chat(switched to ticket) inquiries
• Easy transfer to hands-on staff : Transfer to issue management service or collaboration tools, view and guide results in real time
The Online Contact Mobile service is available after activation of the Online Contact service.
For more information, please check the NHN Cloud Contact Center service guide.
• https://docs.nhncloud.com/en/nhncloud/en/overview/